TERMS AND CONDITIONS of the Webinar-Universe.com Platform

1. Definition used in the Terms and Conditions

Platform – website: https://webinar-universe.com;

Customer – is a natural person, of legal age according to the laws of their country, who makes an Order on the Platform;

Terms and Conditions – these Terms and Conditions for the provision of services by electronic means within the Platform;
Product/Educational services package – online training/webinar that is live streamed on the Platform presented on the Platform;

Affiliate/Business Partner – the entity to whom the Vendor has outsourced operational marketing activities that bring potential Customers to the Platform;

Promotional Action – promotional action of the Products carried out by means of the Platform or Business Partners aimed at promoting the Products; the terms of Promotional Actions may be limited in time, free Promotional Action Add-ons may be offered depending on the Product, each time the Customer shall receive information on the size, type or time of the Promotional Action Add-on which is to be added;

Promotional Action Add-ons – gifts that may be included with the Product as part of Promotional Actions. It is clarified by specifying the type and quantity at the time of placing the Order. The gift may change depending on the Promotional Action, is provided free of charge, and nothing in the Promotional Action shall be construed by the Customer as an offer to purchase a gift for the Product being promoted. Access to a gift shall be granted to the Customer after notifying the Vendor and after fulfilling the relevant requirements appropriate to the type of the gift.
Sale Contract – contract of sale of Products, concluded between Bovem Cornu LLC, Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St Vincent and Grenadines and the Customer, concluded using the Platform;

Vendor – the entity concluding the Sales Contract;

Temporary Access Password – a unique sequence of alphanumeric characters provided by the Vendor to enable access to the Product;

Order – Customer's declaration of will aimed directly at concluding a Sales Contract, specifying, in particular, the type and number of Products, submitted via the Platform or Affiliates. For an effective conclusion of the contract, the Vendor is required to confirm the acceptance of the Order;

Payment Provider – payments for the Products can be processed by individuals or third parties providing services in the scope of data processing and payments, invoicing of amounts due, reconciliation of balances and reporting;

Fees/costs – fees charged to the Customer for handling and preparing the Order, added to the price of the Order, the amount of which depends on the type of the Order, and the final value of which is visible to the Customer in the Order summary. The Buyer has an opportunity to review these costs before placing the Order. The Vendor shall have the right to charge an additional fee for the costs incurred in connection with the activities of additional servicing of the order, as part of a Promotional Action, or as part of after-sales services.

2. General provisions

2.1. These Terms and Conditions set out the rules for using the Products offered on the Platform.

2.2. These Terms and Conditions define in particular:
 a) the terms and conditions for placing Orders within the offer available on the Platform;
 b) the terms and conditions for concluding Sale Contracts for the Products available on the Platform.

2.3. In order to use the offer, the Customer should gain access, in their own scope, to a computer station or end device with an Internet connection.

2.4. In accordance with applicable law, the Vendor reserves the right to restrict the provision of services via the Platform to persons of legal age.

2.5. Customers may access these Terms and Conditions at any time via the link provided on the home page of the Platform.

2.6. Information about Products given on the Platform's websites or offered as part of Promotional Actions, whether or not including a Promotional Action Add-on, constitutes an invitation to conclude a Sales Contract.

3. Rules on using the Platform

3.1. In order to use the offer available on the Platform, the Order form must be correctly filled in and accepted.

3.2. Making a purchase is tantamount to agreeing to the content of the Terms and Conditions and Privacy Policy and providing personal data marked as obligatory.

3.3. In order to ensure the security of transmission of communications and data in connection with the provision of services provided via the Platform, the Vendor shall take technical and organisational measures appropriate to the level of risk to the security of the services provided, in particular, measures preventing unauthorised collection and unauthorised modification of the personal data transmitted online.

3.4. In particular, the Customer shall:
 a) use the Platform in a manner consistent with the law and the provisions of the Terms and Conditions,
 b) use any content posted within the Platform only for their own personal use.

3.5 The Vendor reserves the right to cancel an Order if the Customer's behaviour is seen to be suspicious or potentially fraudulent.

3.6 The Vendor reserves the right to discontinue the sale of Products at any time or to modify the Terms and Conditions.

3.7. Purchases are made for personal use only.

3.8. Customer agrees not to provide false information, including false names, addresses as well as contact and payment information.

3.9. The Customer agrees to update the data whenever they change. The Vendor shall not be held liable for any consequences resulting from a failure to fulfil this obligation.

3.10 All the prices are quoted in a particular currency and include all taxes applicable to the country of the Vendor's registered office. If an additional tax obligation applies in the country of residence of the Customer, the Customer shall be liable for the collection, deduction, declaration and payment of additional taxes to the appropriate tax authorities.

3.11 The Customer's personal information is collected under the terms of the Privacy Policy.

3.12. Personal data provided when placing an Order shall be processed by the Payment Provider to the extent necessary for the Order to be processed, including to provide online and offline settlements and after-sales services, to the extent necessary to use the Products.

3.12. Unless otherwise agreed, the Vendor can make changes to the specifications of the Products.

3.13. The content of the Platform is subject to full protection in regard to copyrights or other intellectual property rights and must not be used for purposes other than those expressly permitted in these Terms and Conditions – in particular, they must not be copied, either in whole or in part.


4. Sales Contract execution procedure

4.1. The Customer shall specify the following details in the Order Form, as a minimum:

- Full name of the Customer,

- Phone number of the Customer,

- Email address of the Customer to which the Customer Account shall be assigned.

 By completing the Order Form, the Customer:

- confirms the authenticity and accuracy of the data contained in the above-mentioned Form,

- expresses consent to the provisions of these Terms and Conditions, recognising their binding character,

- agrees to the processing of personal data contained therein for the purpose of offering products and services by the Vendor directly to the Customer (direct marketing).

4.2. Upon receipt of the Order Form, the Vendor's Customer Service Department shall contact the Customer by telephone to confirm the detailed parameters of the Order.

4.3. After making the confirmation indicated in point. 4.2, the Customer shall receive a confirmation of acceptance of the Order electronically, to the email address indicated by the Customer.

4.4. Order value – this is the amount specified in the confirmation of the acceptance of the Order, which is the price of the Product selected by the Buyer. The value of the Order is tantamount to the total amount that the Customer has agreed to pay.

4.5. The Order shall be deemed accepted for processing at the moment of sending the confirmation of the acceptance of the Order by the Vendor to the Customer.

4.6. If the Customer has not completed the Order, the Vendor's Customer Service Department shall contact the Customer using the data provided during the Order placement process, in order to confirm the receipt of the Order, which the Customer agrees to. The confirmation mentioned above shall be tantamount to placing an Order by the Customer, in accordance with the conditions specified in these Terms and Conditions. The Purchase is not complete until the Customer receives an email confirming the acceptance of the Customer's offer by the Vendor.

4.7. If a Purchase is made, the Temporary Access Password shall be immediately sent to the Customer by courier or post. Payments may be recorded and processed by different Payment Providers or by companies providing courier services, if payment on delivery is selected.

4.8. Unless expressly stated otherwise in the Terms and Conditions, there is no limit on Product Purchases per Customer. The Vendor reserves the right to discontinue the sale of Products at any time or to modify the Terms and Conditions.

4.9. The Customer shall be informed about the way the Products will be redeemed via email, where all the necessary details needed to redeem the Product will be provided.

5. Delivery

5.1. The delivery of the ordered Products in electronic version and the associated communication shall take place at the email address indicated by the Customer during the Order placement process.

5.2. Delivery of the ordered Products that require delivery to a postal address shall take place to the address specified by the Customer when placing the Order. Delivery costs shall be covered by the Vendor in each case. Additional costs may be made apparent during the Ordering process in the case of certain Products.

5.3. In case of payments for ordering the products which require delivery to customer's address, charges forward are in force. Due to internal proccesses and guidelines of our logistics' partners and delivery companies with whom we cooperate, we recomend opting for cashless payments.

5.4. No deliveries or Orders shall be made to certain high-risk countries. No payments can be made from such countries.

6. Product use

6.1. Unless specified otherwise in the terms of Product use, Products may be used only by individual Customers.

6.2. Products are not exchangeable or returnable for cash.

6.3. Each Temporary Access Password can be used only once. A Temporary Access Password cannot be used partially.

6.4. Product expiry date. Each Product is valid for 179 days from the date of delivery of the Temporary Access Password. Product expiry date means the time within which the Temporary Access Password must be activated and the Product used. After this period, it is not possible to use the Product. The provisions listed above shall also apply to the Promotional Action Add-ons.

6.5. If additional documents are required for the use of the Product or Promotional Action Add-ons, they shall be submitted within 179 days from the delivery date of the Temporary Access Password. The list of documents required for verification may depend on the need for security requirements in international trade. After the expiry of this period, it shall not be possible to use the Temporary Access Password or the Promotional Action Add-ons.

6.6. In order to claim the Product, the Customer shall use the Platform. The Customer shall receive the data needed to log in to the Platform in the shipment.

6.7. The Vendor does not make or give any promises, warranties, guarantees or representations concerning the Products.

7. Withdrawal from the contract

7.1. The Customer who hasn't used the Product shall be entitled to withdraw from the Contract within 14 days from its conclusion date and receive the full refund of costs. The form for withdrawal from the Sales Contract is attached to the Terms and Conditions.

7.2. The Customer who has used the Temporary Access Password loses the right to withdraw from the Contract.

7.3. To apply for a refund, please download the refund form available below and send it to contact@webinar-universe.com

7.4 Due to internal proccesses and guidelines of our logistics' partners and delivery companies with whom we cooperate, the only acceptable form of refund by way of withdrawal from the contract is a transfer to the bank account. Transfers are realised through international remittance.

7.5 It is impossible to withdraw from a Sales Contract in relation to a Product which already has been used. Product use is defined as participation in an online training course or any other use by the Customer of the Product or Promotional Action Add-on received.

7.6 The Vendor reserves the right to conduct additional verification of the Customer's identity during the Contract withdrawal process. The Customer will be informed each time if they are required to provide additional data, e.g. date of birth, a scan of an ID document confirming the Customer's identity or other documents.

8. Complaints

8.1. If, in the opinion of the Customer, the services provided on the basis of the Terms and Conditions are not carried out or are carried out in breach of the provisions of the Terms and Conditions, the Customer shall be entitled to submit a complaint by email to: contact@webinar-universe.com

8.2. The complaints received by the Vendor shall be considered within 30 days from their receipt to the email address specified in point 1) above. If the Complaint does not include information necessary for its consideration, the Vendor shall request the person submitting the Complaint to provide the necessary information, and the term of 30 days shall then run from the day on which the correctly completed Complaint is received.

8.3 The Complaint shall include at least the Customer's full name, the Customer's email address, a description of any objections raised and an indication of the proposed method of resolving the Complaint.

8.4. A response to a Complaint shall be sent to the email address specified by the Customer in the Order. In justified cases, the Vendor may send a response to another email address specified by the person submitting the Complaint which is not assigned to the Order.

8.5. Should it be impossible to identify the Customer, the complaint will be left unconsidered.

8.6. The Vendor shall not be liable for any losses not caused by the Vendor's fault.

9. Final provisions

9.1. If any provisions of these Terms and Conditions are deemed invalid or ineffective, this shall not affect the validity and enforceability of the remaining provisions hereof. Such an invalid or ineffective provision shall be replaced with a valid and effective one that resembles as close as possible the economic effect which the invalid or ineffective provision had referred to.

9.2. The Customer shall be required to become acquainted with the changes to the Terms and Conditions if the Customer uses the Platform in any way.

9.3. The binding version of the Terms and Conditions is the version posted on https://webinar-universe.com


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